Intro Pack

We know how important it is to get your order quickly, so we offer a variety of shipping options to suit your needs!

For U.S. Orders:

• Free Shipping: Enjoy free shipping on all U.S. orders over $75, as well as all Subscribe & Save orders.
• Standard Shipping: Expect your order to arrive within 2 to 5 business days. We’ll do our best to get your order to you as quickly as possible!
• Expedited Shipping: Need your order faster? With expedited shipping, you can expect delivery within 2 business days from the time your order is processed.

Please Note:

• Orders placed over the weekend or on a national holiday will be processed on the next business day.
• While we work hard to get your order out on time, please be aware that we’re not responsible for any shipping carrier delays once the package leaves our hands.

We’re here to ensure a smooth and hassle-free experience! If you have any questions about your order, feel free to reach out to us at customer.service@symphonynaturalhealth.com

Returns, Exchanges and Refund Policy

At Symphony Natural Health, our top priority is ensuring you get the results you’re looking for. If for any reason you need to return or exchange a product, we’re here to help! Please review our policy below.

Returns for Unopened, Unused Product

We want you to feel great about your order! That’s why we offer a 30-day return policy from the day you receive your order, for any order or item you need to return that is unopened, unused, and in its original packaging. Don’t forget to keep your proof of purchase handy!

Starting Your Return:
It’s easy-just reach out to us at customer.service@symphonynaturalhealth.com or give us a call at 415-243-9991. We’ll guide you step by step through the return process. Please note that we cannot accept items returned without first contacting us, so be sure to reach out!

Damaged or Incorrect Items

How annoying! We’re really sorry about this! Mistakes happen, and sometimes things go wrong during shipping, but we are here to make it right. If your item arrived damaged, defective, or if it’s not what you ordered, contact us right away at customer.service@symphonynaturalhealth.com or call 415-243-9991. We’ll make it right as quickly as possible!

Exchanges

Ordered the wrong item and want to swap for the right one? No worries! We’re happy to help with exchanges—just get in touch with us at customer.service@symphonynaturalhealth.com or call 415-243-9991, and we’ll take care of it.

Refunds for Opened or Used Products

If you’ve already opened or used your product and feel it’s not working as expected, we’re here to help! Our goal is to ensure you get the best possible results.

Our Medical Team is available 7 days a week to provide personalized support. With over 17 years of experience, we’ve found that small adjustments—like tweaking your dosage or improving hydration—can make all the difference.

Many people see great results using our products on their own, but with personalized guidance, outcomes can be even better. That’s why we’re so committed to offering this support—because when you have the right information and expert insight, you’re more likely to achieve the results you’re looking for. This level of care is what sets us apart.

And if, after following our Medical Team’s guidance, you’re still not seeing the results you hoped for, we’ll gladly issue you a full refund.

When you feel your best, you become part of the Symphony Natural Health family—and that’s what truly matters to us.

You can reach them 7 days a week at medical.team@symphonynaturalhealth.com. We’re here to help!

Refund Policy Details

• Shipping Costs: If your order didn’t qualify for free shipping, we’ll refund the product price, but shipping costs are non-refundable and a restocking fee of $9.99 may apply.
• Unopened and Unused Products: For returns of unopened and unused products within 30 days, simply contact our Customer Care Team at customer.service@symphonynaturalhealth.com
• Returns Outside the 30-Day Window: These returns will be handled on a case-by-case basis, at the discretion of our Customer Care Manager.

Opened Products: Returns for opened products will be managed by our Medical Team to ensure you receive the best possible guidance on using the product.