At Symphony Natural Health, we proudly ship throughout the United States and to many international destinations. We offer a variety of shipping options to help ensure your products arrive as efficiently as possible. Shipping options, delivery times, and product availability may vary by location.
U.S. Shipping
Free Shipping
We offer free standard shipping on:
All U.S. orders over $75
All Subscribe & Save orders
Standard Shipping
We know how important it is to receive your order quickly and reliably. Most standard shipping orders arrive within 2–5 business days after processing.
Expedited Shipping
For customers who need their order sooner, expedited shipping typically arrives within 2 business days after processing.
Order Processing
Orders are processed during normal business days.
Please note:
- Orders placed on weekends or national holidays will be processed on the next business day.
- Delivery estimates begin once the order has been processed and shipped.
- While we work hard to ensure timely delivery, Symphony Natural Health is not responsible for delays caused by shipping carriers, weather events, customs processing, or other circumstances outside our control after an order has been shipped.
International Shipping
International shipping rates and delivery times vary based on destination, shipping method selected, and local customs processing.
Please note:
- Delivery estimates for international orders do not include customs clearance times.
- Customers are responsible for any duties, taxes, VAT, customs fees, or import charges assessed by their country.
- Symphony Natural Health is not responsible for delays caused by customs authorities, local postal services, or other factors outside our control once an order has shipped.
- Product availability may vary by country due to local regulations and import restrictions.
International Shipping Restrictions for Herbatonin®
Due to country-specific import regulations and product registration requirements, Herbatonin products are currently not available for shipment to some international locations.
Please see our full Shipping Policy for the current list of locations unavailable for Herbatonin shipment.
These restrictions apply specifically to Herbatonin products and may change as regulations evolve.
Customers are responsible for ensuring that products ordered can be legally imported into their country. Any duties, taxes, customs fees, import restrictions, or product confiscations imposed by local authorities remain the responsibility of the customer.
Questions About Your Order?
If you have any questions regarding shipping, tracking, or delivery, please contact our Customer Care Team:
Email: customer.service@symphonynaturalhealth.com
Phone: +1 (415) 243-9991
At Symphony Natural Health, our top priority is helping you achieve the results you're looking for. If you need to return, exchange, or request a refund for a product, we're here to help.
30-Day Return Policy for Unopened Products
We accept returns of unopened, unused products in their original packaging within 30 days of delivery.
To be eligible for a return:
The product must be unopened and unused.
The product must be returned in its original packaging.
Proof of purchase is required.
How to Start a Return
Before returning any product, please contact our Customer Care Team.
Email: customer.service@symphonynaturalhealth.com
Phone: +1 (415) 243-9991
We will provide instructions and assist you through the return process.
Please note that returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Email: customer.service@symphonynaturalhealth.com
Phone: +1 (415) 243-9991
We will review the issue promptly and work with you to provide an appropriate resolution.
Exchanges
If you ordered the wrong product or would like to exchange an item, please contact our Customer Care Team.
Email: customer.service@symphonynaturalhealth.com
Phone: +1 (415) 243-9991
We will assist you with available exchange options.
Opened Products & Product Support
If you have opened and used your product but are not experiencing the results you expected, we encourage you to connect with our Medical Team before requesting a refund.
Our Medical Team is available 7 days a week and has more than 17 years of experience helping customers get the most from our products. In many cases, small adjustments—such as changes to dosage, timing, hydration, or product usage—can make a meaningful difference in outcomes.
We are committed to helping you achieve the best possible results and provide this personalized support as part of your Symphony Natural Health experience.
Medical Team Contact:
Email: medical.team@symphonynaturalhealth.com
Satisfaction Guarantee
If, after working with our Medical Team and following their guidance, you are still not satisfied with your results, we will gladly issue a full refund.
Refund Policy Details
Unopened and Unused Products
Eligible unopened and unused products returned within 30 days of delivery may qualify for a refund.
Opened Products
Requests involving opened products will be reviewed through our Medical Team process to ensure customers receive appropriate product support and usage guidance.
Shipping Costs
If your order didn't qualify for free shipping, we'll refund the product price, but shipping costs are non-refundable and a restocking fee of $9.99 may apply.
Returns Outside the 30-Day Window
These returns will be handled on a case-by-case basis, at the discretion of our Customer Care Manager.
Refund Processing
Once your return has been received and reviewed, approved refunds will be issued to your original method of payment. Please note that your bank or credit card provider may require additional time to process and post the refund.
