This policy applies only to information collected on our website that is directly linked to this policy, and does not apply to information collected in other areas, whether online or offline. This policy does not apply to third-party websites that may be accessed through a link from a site covered by this policy. You should review the privacy policies of any third-party websites to understand how that site collects, uses and discloses any Personal Information (as defined below).
This policy addresses only information which is or may be collected on our U.S. website – which are NOT intended to be used by non-US residents.
Our website is not intended for, or designed to attract, individuals under the age of 18, or to collect Personal Information (as defined below) from children either directly or through passive information technology such as cookies. If a parent or guardian has reason to believe that a child has provided us with Personal Information (as defined below), the parent or guardian should contact us at 415 243 9991.
Collection of Personal Information
We do not collect any personal information unless it is provided to us voluntarily through forms or data fields. You can visit many areas of our website without telling us who you are or giving us Personal Information. Certain areas of our website allow you to contact us to ask questions or provide comments or other information. Please be aware that when you ask questions or provide comments or other information, you may be disclosing Personal Information.
Personal Information is information that can identify you, such as your name, street address, telephone number, email address and other similar information (“Personal Information.”). Please do not submit any Personal Information if you do not want it to be collected. You should be aware, however, that without providing requested information, even Personal Information; you may not be able to participate in particular features or activities that require such information.
Collection of Non-Personal Information
Non-Personal Information is information that is not personal, such as questions, comments, ideas and suggestions that you provide, or information that we may collect that is not linked to any Personal Information. Non-Personal Information will be treated as non-confidential, and we may disclose and/or use that information without any obligation whatsoever to you, for any purpose and through any means.
Symphony Natural Health may use a tracking technology called a “cookie.” A “cookie” is a small text file that a website can place on your computer’s hard drive in order, for example, to collect information about your activities on the site or to track your preferences and selections. When you return to the website, information stored in cookies associated with that site will be transmitted back to us. With most Internet browsers, you can erase cookies from your computers hard drive, block all cookies or even receive a warning before a cookie is placed on your system. Refer to your browser instructions or Help button to learn more about cookies. You should be aware, however, that cookies might be necessary to provide you with certain features (e.g. customized delivery of information) available on the Symphony Natural Health website. This information is considered Non-Personal Information.
The Symphony Natural Health website may also automatically collect and store web log information relating to your computer and your visit, such as the name of the domain and host from which you access the Internet; the Internet address of the website from which you linked to the Symphony Natural Health website; the date and time you accessed the Symphony Natural Health website, how long you spent and which pages you visited; your Internet protocol (IP) address; and your computer's operating system and browser software. This information is considered Non-Personal Information.
The Symphony Natural Health website may also track your usage of the site through the use of pixel tags (also called clear gifs). The information collected through use of pixel tags is not personally identifiable and is considered Non-Personal Information.
How is Personal Information used?
If you do provide us with Personal Information we may use the information to contact you, via e-mail, regular mail, telephone or other means, to provide you with information you requested about specific products or services, provide additional future information about products or services that may be of interest to you, and to learn about and develop products and services concerning a particular disease or condition (e.g. market research). Other or additional information about use of your Personal Information may appear at the point where you are asked to provide Personal Information in a form or data field.
Who may Personal Information be disclosed to?
Symphony Natural Health will not transfer or allow access to your Person Information to third parties, except (i) to affiliated entities within Symphony Natural Health, whether inside the U.S. or in other countries; (ii) to vendors and service providers who assist us in providing service to you (e.g., a fulfillment company for processing and mailing purposes); (iii) in connection with security related or law enforcement investigations or in the course of cooperating with authorities; (iv) to comply with legal requirements or to establish or exercise our legal rights or defend against legal claims; (v) when we believe it is necessary to share information in order to assist in an investigation regarding, or to prevent, illegal activities, suspected fraud, or situations involving potential threats to the safety of any person; and (v) upon a sale, merger, assignment or transfer of the business of the website to which the information relates. Any affiliated entity, vendor or service provider who is permitted access to, or to whom we transfer; Personal Information is required to keep your Personal Information confidential.
We also use Google Analytics Advertiser Features to optimize our business. Advertiser features include:
- Remarketing with Google Analytics
- Google Display Network Impression Reporting
- DoubleClick Platform integrations
- Google Analytics Demographics and Interest Reporting
By enabling these Google Analytics Display features, we are required to notify our visitors by disclosing the use of these features and that we and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to gather data about your activities on our Site. Among other uses, this allows us to contact you if you begin to fill out our check-out form but abandon it before completion with an email reminding you to complete your order. The “Remarketing” feature allows us to reach people who previously visited our Site, and match the right audience with the right advertising message.
We abide by Facebook’s Data Use Restrictions.
- Any ad data collected, received or derived from our Facebook ad (“Facebook advertising data”) is only shared with someone acting on our behalf, such as our service provider. We are responsible for ensuring that our service providers protect any Facebook advertising data or any other information obtained from us, limit our use of all of that information, and keep it confidential and secure.
- We do not use Facebook advertising data for any purpose (including retargeting, commingling data across multiple advertisers’ campaigns, or allowing piggybacking or redirecting with tags), except on an aggregate and anonymous basis (unless authorized by Facebook) and only to assess the performance and effectiveness of our Facebook advertising campaigns.
- We do not use Facebook advertising data, including the targeting criteria for a Facebook ad, to build, append to, edit, influence, or augment user profiles, including profiles associated with any mobile device identifier or other unique identifier that identifies any particular user, browser, computer or device.
- We do not transfer any Facebook advertising data (including anonymous, aggregate, or derived data) to any ad network, ad exchange, data broker or other advertising or monetization related service.
What about Security?
Symphony Natural Health takes reasonable precautions to keep Personal Information secure against unauthorized access and use. This includes McAfee Secure and Verisign.
How do I stop getting Communications?
If you decide you no longer wish to receive information or communications about particular products and services, or from Symphony Natural Health (for example, postal mailings, emails and telephone calls), you may opt out of any particular product or service or from all mailings by contacting us by phone on 415 243 9991 or email firstname.lastname@example.org.
Please note that you may continue to receive materials for a period of time while our lists are being updated.
This policy may be updated or revised from time to time, so you may want to check for updates if you access the Symphony Natural Health website in the future.
Thank you for your interest in Symphony Natural Health.